Billing Policy

Last Modified: June 25, 2026

Usage of SixthDivision's products and services constitutes customer's acceptance of SixthDivision's billing policy.

General Billing

• Accounts operate on a prepaid basis; payment is required before service activation.
• A valid credit/debit card must be kept on file for recurring fees.
• International customers must use credit/debit cards (checks not accepted).
• Subscription charges are based on service availability, not usage.
• Customers must maintain current payment and contact information via the Membership Area.
• Recurring subscriptions automatically invoice and charge monthly.
• Invoices and receipts are available upon request or through the Membership Area.

Billing Cycle

• Credit/debit cards are charged automatically on the customer's billing cycle date.
• If declined, SixthDivision will attempt charging for 30 days.
• Accounts more than 30 days past due may incur late fees (minimum three contact attempts required first).
• Accounts 60 days past due will be submitted to third-party collections.

Fees

• Late Fee: 5% of amount due for accounts 30+ days past due.
• Chargebacks: $50.00 processing fee per chargeback.
• Returned Checks: $50.00 processing fee.
• Collections Fee: $30.00 processing fee added to account balance when submitted to collections.
• Interest: 1.5% per month, or the maximum interest rate allowed by applicable law, whichever is less.

Subscription Billing

Premier Membership billing begins on the customer's purchase date each month. Elite subscriptions bill on the 1st of each month and require 60-day notice after the first six months for cancellation. SixthDivision will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Payment Methods

Accepted payment methods include American Express, MasterCard, Discover, and Visa. Alternative payment methods such as checks or wire transfers require individual arrangement. U.S. dollar checks from U.S. banks only.

Cancellations

Cancellations must be done verbally through a SixthDivision representative. Email cancellation requests are not valid. Cancellations take effect on the last day of the billing period when requested. Simply canceling the card does not close the account — continued billing and potential collections action will follow.

For program-specific cancellations — such as the Master Builder or The Lab — please refer to the cancellation terms outlined in your program agreement, as both programs include a minimum commitment period. For Master Builder, cancellation requires 30 days' written notice. Upon submitting your cancellation request, you will still be responsible for the next scheduled monthly payment. Following that payment, you and your coach will work together to plan your exit and wrap up your engagement.

Cancellation of an account does not dismiss outstanding invoices. Outstanding balances must be settled at cancellation; unpaid accounts may be sent to collections.

Billing Disputes

Customers must allow SixthDivision 30 days to resolve disputes before contacting credit card companies or banks. Should a chargeback occur before resolution, SixthDivision may assess fees and suspend the account. Regardless of the outcome of the chargeback, SixthDivision retains the right to collect on any rendered services or fees that are due.

Refunds & Guarantees

No refunds are offered. SixthDivision guarantees delivery of what is stated in the signed agreement, and that you will be satisfied with the service. Dissatisfaction must be raised immediately; concerns raised later will not be addressed.